Operations Coordinator

Operations - Full Time

Chicago, IL

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OfficeLuv’s supply ordering technology platform is growing rapidly and we’re looking to add a Operations Coordinator to join an amazing team focused on accelerating our growth. You would be an early member of a fast-paced operations team that is building a one of a kind supply chain for businesses around the country.


The role of the Operations Coordinator is to help execute our mission of creating an excellent customer experience by fulfilling orders through clever automation with a human touch. This individual is responsible for managing the entire fulfillment process - from fulfilling orders on a timely basis, to providing world-class customer service, while building genuine relationships with internal and external stakeholders. You’ll interact with customers, vendors, and interdisciplinary team members regularly. We believe in giving talented people autonomy to be creative and resourceful. The playbook is still being written and you’ll have a chance to help write a chapter.


Our platform is solving an important problem that has incredible potential across dozens of verticals. We’re excited for the Operations Coordinator to jump on board and continue to build on our momentum across the country!




You believe in creating the best possible customer experience

You are incredibly detailed, love organization, and are driven by results

You're personable, professional, and positive!

You have great communication skills and are comfortable interacting with customers and account managers on a regular basis

You get excited about solving hard problems.

You have a motivating energy and a flexible demeanor

You are punctual, responsible and willing to learn new things

You are comfortable with uncertainty and changing job descriptions

You believe that things can always be improved and never stop looking for ways to get better





Fulfill requisitions on behalf of customers for a variety of products across a variety of vendors

Place purchase orders with suppliers, schedule deliveries and manage logistics

Create and maintain accurate product listings in our catalog

Adhere to documented standards around approved items, pricing, and vendors

Verifies purchase requisitions and acceptable vendors by comparing items/vendors requested to catalog; clarifies unclear items; recommending alternatives.

Foster and maintain strong relationships with Operations, Sales, Account Management, Finance, and across the organization

Thoroughly communicate through customer support channels regarding issues and resolution of orders

Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts and other problems

Verifies receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers

Collect and Document performance data on shipments and vendors

Assist and contribute to process improvement projects within the department and across the organization

Perform basic data analysis as needed





Experience in Customer Support or communicating directly with customers via email

Experience with Data Entry in a variety of software systems

Excellent Verbal and written communication skills

Proficient in Microsoft Excel / Google sheets

Experience in Purchasing, Procurement, or Supply Chain a plus

Bachelors Degree preferred





$16 - $18/hour 

Medical, Dental and Vision Benefits

Commuter benefits


Opportunities for growth and professional development

An amazing, fun, family-like culture

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