The Field Operations Manager will ensure all external and internal requirements are met in order to best meet our customers' expectations. You will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues. This role will liaise between our Human Resource and Operations Departments.
ABOUT YOU
- You’ve got the chops to get shit done and are willing to go the extra mile to ensure the success of your team and the success of the company.
- You're empathetic, open-minded, and have an overall positive demeanor
- You have great communication skills and are comfortable interacting with the Human Resources and Operations team on a daily basis.
- You're a problem solver and a motivator, you are comfortable having crucial conversations with employees to enforce policies and coach for high performance.
- You're open minded and eager to learn in a fast paced environment.
- You have experience managing a team of 15+ individuals.
- You have a motivating energy and are ready to #spreadtheluv
WHAT YOU'LL DO
- Devise procedures to inspect and control quality issues
- Monitor all operations that impact quality
- Assure reliability and consistency within the Field staff
- Understand and appraise customer requirements and ensure customer satisfaction
- Review current standards and policies
- Counsel and mentor employees and motivate them to perform at a high level
- Provide necessary promotional and disciplinary guidance to Field staff.
- Hustle! You are ready to get down and dirty to get the job done
BENEFITS
- Competitive compensation + stock options
- Medical, dental, and vision insurance
- Commuter benefits
- Dynamic work environment with potential for career growth
ABOUT OFFICELUV
OfficeLuv is a one year old, venture backed startup, based in Chicago. We are disrupting the office cleaning industry by taking a modern approach on office management. By leveraging technology, a world class team and sophisticated operations we free up customers most valuable resource - time. We’re looking to influence change and to empower others to do their jobs better.